Last Updated: 26/09/2023

Thank you for shopping with Go-Equine! We are dedicated to providing you with an excellent shopping experience, including transparent and fair shipping services. Please review our shipping policy to understand how we calculate shipping rates based on weight within New Zealand.

Shipping Rates Based on Weight

Our shipping rates are determined by the weight of your order and the destination within New Zealand.

Please note that rates are subject to change, so please check the most up-to-date rates at checkout. The weight of your order includes both products and packaging materials.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Please allow additional time during peak seasons or promotional events. You will receive an email confirmation with tracking information once your order has been shipped.

Delivery

We work closely with reliable courier services to ensure your order arrives safely and on time. While we strive to meet estimated delivery times, please understand that we cannot be held responsible for delays caused by external factors such as adverse weather conditions, public holidays, or courier service disruptions.

Tracking Your Order

You can monitor the status of your order by using the tracking number provided in your shipping confirmation email. If you encounter any issues with tracking or delivery, please contact our customer support team at sales@goequine.co.nz.

Shipping Restrictions

We currently only offer shipping within New Zealand. We do not provide international shipping services. Additionally, please note that some products may be subject to shipping restrictions or additional charges due to their size, weight, or content. Any such restrictions will be clearly communicated during the checkout process.

Returns and Refunds

For information on returns and refunds, please refer to our refund policy

Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to reach out to us:

Email: sales@goequine.co.nz

We are dedicated to assisting you and ensuring your shopping experience is as pleasant as possible.