Returns on opened and used product
We advise customers to choose products carefully before purchasing as we are not able to accept returns on opened and used products. We are always here to help with product choices so please do not hesitate to reach out to us at sales@goequine.co.nz should you have any product questions prior to purchasing. Also, please be sure to check the product pages on our website for full ingredient lists. Please be sure to read over this list to ensure you have no sensitivities to any of our ingredients.

Missing or damaged product
If your product was delivered damaged, please contact us at sales@goequine.co.nz and provide a photo of the damage. Our team will then assess the damage and provide either compensation or a replacement for the product depending on the severity.

If your product is missing, please first double check around the property and with your neighbours. If this cannot be found, please contact us at sales@goequine.co.nz, and we will try to track the item through our shipping provider. You can speed up this process by contacting Aramex direct and providing your tracking number and other information requested.

Online refunds
Once we receive your product back in accordance with our ‘Returns’ or ‘Missing Or Damaged Product’ policies, we will process your refund to the original credit card used for payment and send you a confirmation email. Please note, shipping costs are non-refundable.

Reacted to a product?
If you have had a reaction to a product, please be sure to view the product page for a full ingredient list. Please be sure to read over this list to ensure you have no sensitivities to any of our ingredients.

If this is the first time you have experienced this reaction and have no known sensitivities or allergies, please know that when introducing new products to a routine we do suggest introducing each product slowly, which will allow your skin to adjust.

There are a few things you can do to help your skin with this adjustment process. Dialling back the amount of the product you are using (use less than is initially recommended in the instructions), building up usage of the product (use it initially every alternate day, then work up to using it every day), and introducing one product at a time will all help your skin to adjust.